Sustainability, Vol. 11, Pages 3873: Media Use and Environmental Public Service Satisfaction--An Empirical Analysis Based on China (Sustainability)

Previous research has produced conflicting findings on the relationship between media use and environmental public service satisfaction. Using survey data from the China General Social Survey 2015 (hereafter referred to as CGSS2015), this study examined the impact of media use on environmental public service satisfaction. The findings showed that traditional media use was positively associated and new media use was negatively associated with environmental public service satisfaction. Individuals who used new media as their primary source of information were less satisfied with environmental public services than individuals whose primary source of information was traditional media. This study confirmed that authoritative value propositions and government trust have a significant mediating effect between traditional media use and environmental public service satisfaction, and government trust has a significant mediating effect between individuals’ main information sources and their environmental public service satisfaction.