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RSS FeedsSustainability, Vol. 12, Pages 716: Antecedents and Consequences of Frontline Employee`s Trust-in-Supervisor and Trust-in-Coworker (Sustainability)

 
 

19 january 2020 12:00:30

 
Sustainability, Vol. 12, Pages 716: Antecedents and Consequences of Frontline Employee`s Trust-in-Supervisor and Trust-in-Coworker (Sustainability)
 




Based on social exchange theory, this study investigates the antecedents and consequences of a frontline employee’s trust-in-supervisor and a frontline employee’s trust-in-coworker in a single framework. A personally administered survey was conducted to collect data from 203 frontline employees of coffee shops in the Republic of Korea. Covariance-based structural equation modeling was applied using AMOS 21.0 to explore the proposed relationships. The results show that abusive supervision is negatively related to frontline employee’s trust-in-supervisor, whereas supervisor support and communication quality have significant positive effects on frontline employee’s trust-in-supervisor. Similarly, coworker ostracism has a significant negative effect on frontline employee’s trust-in-coworker, whereas coworker harmony and communication quality have significant positive effect on frontline employee’s trust-in-coworker. Finally, the results show that a frontline employee’s trust-in-supervisor predicts a frontline employee’s supervisor cooperation, and a frontline employee’s trust-in-coworker leads to a frontline employee’s coworker cooperation.


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34 viewsCategory: Ecology
 
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