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RSS FeedsIJERPH, Vol. 19, Pages 11961: Initial Stage of the COVID-19 Pandemic: A Perspective on Health Risk Communications in the Restaurant Industry (International Journal of Environmental Research and Public Health)

 
 

22 september 2022 09:18:23

 
IJERPH, Vol. 19, Pages 11961: Initial Stage of the COVID-19 Pandemic: A Perspective on Health Risk Communications in the Restaurant Industry (International Journal of Environmental Research and Public Health)
 


Restaurant online review websites have made changes to adapt to customers’ shifting needs during the COVID-19 crisis. Based on information behavior theory and social penetration theory, the present study investigated the changes in customers’ emotions and how the volume of online reviews as an indication of sales is impacted by the instructional (i.e., with quantitative variables) and emotional (i.e., with qualitative variables) information on review websites. By comparing the same month (January–April) during 2017–2020, positive sentiment experienced a plunge, while negative sentiment showed an upsurge in April 2020. The volume of reviews was impacted by five quantitative variables (i.e., confirmed COVID-19 case number, food delivery option, takeout option, delivery fee, and delivery time) and seven qualitative variables (i.e., anticipation, fear, trust, anger, disgust, joy, and sadness). This study provides new insight into understanding information content on review websites during the crisis (e.g., pandemic) from the perspective of health risk communication.


 
70 viewsCategory: Medicine, Pathology, Toxicology
 
IJERPH, Vol. 19, Pages 11962: Evaluating the Effect of San Francisco’s Paid Parental Leave Ordinance on Birth Outcomes (International Journal of Environmental Research and Public Health)
IJERPH, Vol. 19, Pages 11965: Mortality in Recreational Mountain-Biking in the Austrian Alps: A Retrospective Study over 16 Years (International Journal of Environmental Research and Public Health)
 
 
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